Thanks for being an Excellus BlueCross BlueShield Medicare member. We’re here to help you maximize the benefits and extras that are part of your plan. Let’s get started!

#1: Not sure what your plan covers?

First things first, set up your online account. It only takes a minute. Then you can see your specific benefits, order your member card, update your information and more.

Download our mobile app! The app is available in the App Store and on Google Play.

#2: Save money on your prescriptions.

Prescriptions can be costly. Here are some tips to lower your out-of-pocket costs.

#3: You have options for your care.

Search online for participating doctors, hospitals, urgent care centers and pharmacies, or find a dentist.

Your TruHearing benefit offers coverage for routine hearing exams and hearing aids.

Try Telehealth for care by telephone, email or chat

Get quick answers to medical questions when you call our 24/7 Nurse Line.

If you need help with anything from healthy eating, managing prescriptions, or a health condition, our care managers can help you (at no additional cost).

#4: $0 Preventive Screenings.

Preventive care is FREE in network, including flu/pneumonia vaccines, mammograms, colorectal cancer screening, bone density tests and more! (When the test is used for something other than prevention, you may have a copayment.)

#5: Get fit. Have fun. Be healthy.®

With the Silver&Fit® program you choose a fitness facility membership, home fitness kits, or an allowance to exercise at an out-of-network facility.

#6: Pssst… We’ve got a deal for you.

Sign up for exclusive Blue365® deals sent right to your inbox every week.

#7: Ready to be healthy and stay healthy?

The Care Management nurses are available for long term support managing chronic conditions like diabetes and heart disease.

For medication-related questions, ask our pharmacist via email or see if you qualify for a full medication review.

#8: Let’s get you prepared.

In an emergency, the last thing on our minds is paperwork. Remember to complete the form to share protected health information (PHI) so we can release PHI to a spouse, child or a caregiver.

#9: Need help starting the conversation?

Take the first step to fill out Advance Care Planning documents to make sure they reflect your wishes.

#10: Don’t worry about your premium payments.

Setup automatic bank payments, Social Security withdrawals, pay online or using our mobile app. Get started.

Still have questions? We’ve got answers.

View Medicare plan information online or call our Customer Care Advocates.
You can also visit us in person at our Resource Center.

Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_8094_C.

This page last updated 10-01-2021.

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