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Rochester walk-in Customer Care Location:

Excellus BlueCross BlueShield
165 Court Street
Rochester, NY 14647
Representatives are available Monday through Friday, 9:00 a.m. to 4:30 p.m.

Rochester walk-in Resource Center Location:

Excellus BlueCross BlueShield Resource Center
1946 West Ridge Road
Rochester, NY 14626
Located across from the Airport Marriott facing Fetzner Road
Click for current hours

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Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_5967_C.

This page last updated 08-03-2019.