GLO-MBR-MDM-INP-Contact Us-Visit Us-Outage Message

Page Title, Social Icons for page template

Visit Us

Visit Us Content Page

Rochester walk-in Customer Care Location:

Excellus BlueCross BlueShield
165 Court Street
Rochester, NY 14647
Representatives are available Monday through Friday, 9:00 a.m. to 4:30 p.m.

Rochester walk-in Resource Center Location:

Excellus BlueCross BlueShield Resource Center
1946 West Ridge Road
Rochester, NY 14626
Located across from the Airport Marriott facing Fetzner Road
Click for current hours

EXC-CMS Footer

Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_5994_C.

This page last updated 10-01-2019.