When it comes to your Medicare plan, sometimes you just want to talk to someone face to face. Whether you need help understanding your benefits, don’t understand a bill, or just have questions, our local team is here to help.
Not ready (or able) to visit us in person? No problem! Give our Customer Care team a call at 1-800-234-4781 and we will help connect you to the support you need.
Connect at a Resource Center
Our Resource Center offers personalized assistance in a friendly, welcoming atmosphere. At the Resource Center, you can:
- Meet 1-on-1 with a licensed Medicare advisor to discuss your options
- Ask questions about your benefits and coverage
- Attend a Medicare seminar and other educational events
- And more
Need to pay a bill? While our Resource Centers are not able to process bill payments, you can always pay your bill online, by phone, or by mail. Visit our Member Bill Pay Options page for more information.
Visit the Rochester Excellus BCBS Office
Our office has friendly, knowledgeable Medicare advisors ready to help. At the Excellus BCBS office, you can:
- Meet 1-on-1 with a licensed Medicare advisor to discuss your options
- Ask questions about your benefits and coverage
- Pay your Medicare premium bill
- And more
Rochester Office
165 Court Street
Rochester, NY 14647
Monday - Friday: 9 a.m. - 4:30 p.m.
BY APPOINTMENT ONLY
Call our Customer Care team at 1-800-234-4781 to schedule an appointment.
