Visit Us in Person

When it comes to your Medicare plan, sometimes you just want to talk to someone face to face. Whether you need help understanding your benefits, don’t understand a bill, or just have questions, our local team is here to help.

Not ready (or able) to visit us in person? No problem! Give our Customer Care team a call at 800-234-4781 and we will help connect you to the support you need.

Connect at a Resource Center

Our Resource Center offers personalized assistance in a friendly, welcoming atmosphere. At the Resource Center, you can:

  • Meet 1-on-1 with a licensed Medicare advisor to discuss your options
  • Ask questions about your benefits and coverage
  • Attend a Medicare seminar and other educational events
  • And more

Need to pay a bill? While our Resource Centers are not able to process bill payments, you can always pay your bill online, by phone, or by mail. Visit our Member Bill Pay Options page for more information.
 

Rochester Location

Greece Resource Center
1946 West Ridge Road, Suite B
Rochester, NY 14626

Monday - Friday: 9:00 a.m. - 4:30 p.m.

Walk-ins welcome! You can also call the Resource Center at 585-225-0221 to schedule an appointment.
 

Visit the Rochester Excellus BCBS Office

Our office has friendly, knowledgeable Medicare advisors ready to help. At the Excellus BCBS office, you can:

  • Meet 1-on-1 with a licensed Medicare advisor to discuss your options
  • Ask questions about your benefits and coverage
  • Pay your Medicare premium bill
  • And more

 


 

Rochester Office

165 Court Street
Rochester, NY 14647

Monday - Friday: 9:00 a.m. - 4:30 p.m.

BY APPOINTMENT ONLY
Call our Customer Care team at 800-234-4781 to schedule an appointment.
 

Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_8094_C.

This page last updated 10-01-2021.

IE Browser Modal