Better Hearing, Better Health

Your Excellus BlueCross BlueShield hearing aid benefit provides you with high-quality hearing aids and local professional care at a fraction of the cost. Most health plans—including traditional Medicare—don’t offer a hearing aid benefit, leaving you to pay $2,000–3,000 per hearing aid on the retail market.

Excellus BlueCross BlueShield’s in-network hearing aid benefit is offered through TruHearing, Inc., an independent company offering a network of audiologists and hearing aid providers.

2020 Hearing Aid Coverage

Your plan covers up to two hearing aids per year. (provided by an in-network TruHearing provider)

Note: Copays may vary for retiree plans offered through your former employer.

Routine Hearing Exam
Scheduled by TruHearing and
performed by a TruHearing provider.
$45 Exam Copayment
TruHearing Advanced Features
32 channels/6 programs/10 styles
$699 Copayment per aid
TruHearing Premium Features
48 channels/6 programs/10 styles
$999 Copayment per aid

Call TruHearing to learn more and schedule an appointment

1-855-205-5519 For TTY, dial 711
Hours: 8am–9pm, Monday–Friday

Your TruHearing Purchase Includes: 
3 in-person, follow-up visits* with a local, in-network provider for fitting and adjustments

Extended 3-year manufacturer warranty for repairs and one-time loss and damage replacement 
45-day trial* 
48 free batteries per aid included with non-rechargeable models

* Three follow-up visits must be used within one year after the date of initial purchase. Forty-five-day trial and hearing aid returns, repairs, and replacements subject to provider and manufacturer fees. For questions regarding fees, contact TruHearing customer service.

All TruHearing Hearing Aid Models Feature:
Smartphone compatibility** 
Latest technology for a more natural hearing experience 
High performance in noisy situations 
2.4 GHz wireless connectivity 
6 programs 
Up to 10 styles in a variety of colors

** Hearing aids connect directly to iPhone®, iPad®, and iPod® Touch devices. Connectivity also available to many Android phones with use of a phone clip accessory.

Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_5994_C.

This page last updated 10-01-2019.