Find a Pharmacy

You are covered locally and nationally with our extensive pharmacy network of 65,000 pharmacies. Save money with lower copays on your Tiers 1-4 medications when you use one of our 35,000 preferred pharmacies. Higher copays apply for medications on Tiers 1-4 if a standard pharmacy is utilized. Prescriptions filled at non-network pharmacies are covered only in certain situations.

Find the pharmacy that fits your needs:

To obtain a list of network pharmacies, to find out if your pharmacy is in the network or to obtain order forms and information about filling your prescriptions by mail, call our Customer Care toll-free at 1-877-883-9577 (TTY: 711) 8 a.m. to 8 p.m. Monday - Friday. From Oct. 1 to Mar. 31, representatives also are available from 8 a.m. - 8 p.m., 7 days a week. 

Excellus BCBS’s pharmacy network includes limited lower-cost, preferred pharmacies. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, please call 1-877-883-9577 (TTY: 711) or review the Provider/Pharmacy Directories.

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Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_8830_C.

This page last updated 10-01-2022.


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