Managing Conditions
Total Health Management
We can help you understand your condition, learn about treatment options, and understand the importance of following your doctor's plan. There are no additional fees to participate in these programs.
Call our Member Care Management Team at 1-877-222-1240 (TTY: 711) or email.
Hours: 8 a.m. - 4:30 p.m., Monday - Friday.
Managing Chronic Conditions
Home Management through
Asthma
Chronic Obstructive Pulmonary Disease (COPD)
Congestive Heart Failure
Coronary Artery Disease (CAD)
Depression
Diabetes
Managing Complex Conditions
Additional Resources
- Care Management with Wellframe
- Case Management Program
- View InterQual® Criteria - requires a free One Healthcare ID account, or access directly through your member account
- View InterQual® Criteria
- Substance Use & Mental Health Residential FacilitiesOpen a PDF
- Mental Health Parity DisclosuresOpen a PDF
Excellus BlueCross BlueShield is an HMO/PPO/HMO D-SNP plan with a Medicare contract and a contract with the New York State Medicaid program. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_10519_C.
This page last updated 10-01-2024.
