Managing Conditions

Total health management

We can help you understand your condition, learn about treatment options, and understand the importance of following your doctor's plan. There are no additional fees to participate in these programs.

Call our Member Care Management Team at 1-877-222-1240 (TTY: 711) or email.
Hours: 8 a.m. - 4:30 p.m., Monday - Friday.

Resources available to anyone in suicidal crisis or emotional distress

988 Suicide & Crisis Lifeline

988 (TTY 711)

  • Free, confidential support for anyone in suicidal crisis or emotional distress
  • Call or text 988 to reach the 988 Lifeline
  • Available 24/7 with language assistance offered

SAMHSA’s National Helpline

1-800-662-HELP (4357) (TTY 711)

  • Free, confidential support for mental and substance use disorders
  • Available 24/7 with language assistance offered

Veteran’s Crisis Line

988 (TTY 711)

  • For calls, dial 988 and press “1” to be connected with the Veterans Crisis Lifeline
  • Free, confidential support for Veterans, service members, and their loved ones
  • Available 24/7 with language assistance offered

Excellus BlueCross BlueShield is an HMO/PPO/HMO D-SNP plan with a Medicare contract and a contract with the New York State Medicaid program. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_10519_C.

This page last updated 10-01-2024.

 

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