Print Provider Directories

Choose a 2020 Provider/Pharmacy Directory by Your Plan Name:

Your plan name is located on your ID Card.

Existing Members: Request to receive a printed Provider/Pharmacy Directory by mail

If you are not a current member, call to speak with one of our dedicated Medicare Sales Advisors to request a printed Provider/Pharmacy Directory by mail. Call: 1-800-671-6081. TTY/TDD: 1-800-662-1220. Monday - Friday 8 a.m. 8 p.m. From Oct. 1 - Dec. 30, representatives are also available weekends from 8 a.m. 8 p.m. Closed Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

The pharmacy network and/or provider network may change at any time. You will receive notice when necessary.

Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_5994_C.

This page last updated 10-01-2019.