24/7 Nurse Call Line
Reach out with questions about your health
Our specially trained registered nurses can provide support and education for members with chronic or complex health conditions or answers to more general health questions.
Key features
- Decision making support and education when you need it most
- Triage to appropriate level of care
- Information regarding diagnoses, medications, and treatment options
- Assistance with finding providers
- Nutritional information
- Referrals, as appropriate, into the Member Care Management program for enhanced care management
- Welcome mailing sent to all households newly eligible for the program
Ask a nurse today
For immediate assistance: Call 1-877-222-1240 (TTY 711).
For non-urgent needs: Please complete the 24/7 Nurse form. All inquiries will be responded to within the next seven business day between 8 a.m. and 5 p.m.
For non-urgent needs: Please complete the 24/7 Nurse form. All inquiries will be responded to within the next seven business day between 8 a.m. and 5 p.m.
The 24/7 Nurse Call Line is a service provided to our members to support their relationship with their health care providers. The information provided is intended to help educate members, not to replace the advice of a medical professional. If you are experiencing severe symptoms such as sharp pains, fever, loss of bodily function control, vomiting or any other immediate medical concern, dial 911 or contact a physician directly.
Excellus BlueCross BlueShield is an HMO/PPO/HMO D-SNP plan with a Medicare contract and a contract with the New York State Medicaid program. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_11355_C.
This page last updated 10-01-2025.