24/7 Nurse Call Line

Peace of Mind When You Need it Right Away

You can contact a nurse by phone anytime – 24 hours a day, seven days a week. Our specially trained registered nurses can provide support and education for members with chronic or complex health conditions or answers to more general health questions.

Key Features:

  • Decision making support and education when you need it most
  • Triage to appropriate level of care
  • Information regarding diagnoses, medications, and treatment options
  • Assistance with finding providers
  • Nutritional information
  • Referrals, as appropriate, into the Member Care Management program for enhanced care management

Ask a Nurse Today!

For immediate assistance: Call 1-877-222-1240 (TTY: 711).
For non-urgent needs: Please complete the 24/7 Nurse form. All inquiries will be responded to within the next business day between 8 a.m. and 5 p.m.


The 24/7 Nurse Call Line is a service provided to our members to support their relationship with their health care providers. The information provided is intended to help educate members, not to replace the advice of a medical professional. If you are experiencing severe symptoms such as sharp pains, fever, loss of bodily function control, vomiting or any other immediate medical concern, dial 911 or contact a physician directly.

Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_9775_C.

This page last updated 10-01-2023.


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