Fill Your Prescriptions with One of Our Home Delivery Pharmacies

Members with our Medicare Part D prescription drug coverage can enjoy the convenience of ordering prescriptions by phone or online and having them delivered to your home.

You can get prescription drugs shipped to your home through our network home delivery program. To refill your home delivery prescriptions, please contact us 10 days before you think the drugs you have on hand will run out to make sure your next order is shipped to you in time. Typically, you should expect to receive your prescription drugs within 5 to 8 business days from the time that the home delivery pharmacy receives the order.

If you do not receive your prescription drug(s) within this time, please contact us at:
1-877-883-9577 (TTY 1-800-662-1220)
Monday - Friday, 8:00 a.m. - 8:00 p.m.
From October 1 - March 31: 8:00 a.m. - 8:00 p.m., 7 days a week

Participating Prescription Home Delivery Preferred Pharmacies for Medicare Members:

Pharmacy Telephone Orders Online Orders/Forms

Wegmans Home Delivery Pharmacy
Monday - Friday, 8:30 a.m. - 9:00 p.m.
Saturday, 8:30 a.m. - 6:00 p.m.
Sunday, 8:30 a.m. - 5:00 p.m.

Fill: 1-800-586-6910
TTY/TTD: 1-877-409-8711

Express Scripts Pharmacy
24 hours a day, 7 days a week

Fill or Refill: 1-855-315-5220
TTY/TDD: 1-800-716-3231

Fill or Refill Your Prescriptions
(requires login)
Allergy & Medication Questionnaire
Order Form

Excellus BCBSUnivera Healthcare’s pharmacy network includes limited lower-cost, preferred pharmacies. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, please call 1-877-883-9577 (TTY: 1-800-662-1220) or review the Provider/Pharmacy Directories.

Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_7465_C.

This page last updated 10-01-2020.

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