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Customer Care

Speak with one of our Medicare Customer Care Advocates toll-free. This is a dedicated line staffed by individuals to handle all your questions, including prescription-related questions.

  • Call: 1-877-883-9577 (TTY 711)
  • Hours: 8 a.m. to 8 p.m. Monday - Friday. From Oct. 1 to Mar. 31, representatives will be available seven days a week from 8 a.m. to 8 p.m.

Billing and Payment

Learn about convenient bill pay options.

  • For billing questions or to pay by phone, please call us at 1-877-883-9577 (TTY 711)
  • Hours: 8 a.m. to 6 p.m. Monday - Friday

Nurse Call Line

Our registered Nurses can provide you with education on health care questions.

Member Care Management

Our team can help you understand your condition, treatment options, and the importance of following your doctor's plan.

Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_9775_C.

This page last updated 10-01-2023.


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