Page Title, Social Icons for page template

Call Us


Need Help? We're Here for You!

Customer Care

Speak with one of our Medicare Customer Care Advocates toll-free. This is a dedicated line staffed by individuals to handle all your questions, including prescription related questions.
Call: 1-877-883-9577
TTY/TDD: 1-800-662-1220
Hours: 8 a.m. to 8 p.m. Monday - Friday. From Oct. 1 to Mar. 31, representatives will be available seven days a week from 8 a.m. to 8 p.m.

Billing and Payment

Learn about convenient bill pay options. Learn about convenient bill pay options.

Nurse Call Line

Our registered Nurses can provide you with education on health care questions.
Call: 1-800-348-9786
TTY/TDD: 1-877-471-7033
Hours: 24 hours a day, 7 days a week.

EXC-CMS Footer

Excellus BlueCross BlueShield contracts with the Federal Government and is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_5994_C.

This page last updated 10-01-2019.