Need Help? We're Here for You!
Speak with one of our Medicare Customer Care Advocates toll-free. This is a dedicated line staffed by individuals to handle all your questions, including prescription-related questions.
- Call: 877-883-9577 (TTY/TDD: 800-662-1220)
- Hours: 8:00 a.m. to 8:00 p.m. Monday - Friday. From Oct. 1 to Mar. 31, representatives will be available seven days a week from 8:00 a.m. to 8:00 p.m.
Billing and Payment
Learn about convenient bill pay options.
Nurse Call Line
Our registered Nurses can provide you with education on health care questions.
Member Care Management
Our team can help you understand your condition, treatment options, and the importance of following your doctor's plan.
Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_8094_C.
This page last updated 10-01-2021.