Provider Quality & Patient Safety

  • Quality Improvement Program

    Learn about our quality improvement program, and what you can do if you have a concern about quality of care you or a family member received.

  • Performance

    Learn about Health Plan, hospital and provider performance and find information to make more informed choices.

  • Ensuring Your Safety

    Learn how you can protect yourself and your family.

  • Blue Distinction Centers

    The Blue Cross and Blue Shield companies, in partnership with the Blue Cross and Blue Shield Association, have developed national Blue Distinction Centers for bariatric surgery, cardiac care, and transplant services.

Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_7465_C.

This page last updated 10-01-2020.