Caregiver Support

Even if you're a family member, your loved one will first need to give us permission for you to access their health plan information to make decisions on their behalf.

• Download our authorization form , or your loved one can log in to request authorization online.

We offer tools to help locate participating providers, connect with care, and make informed health decisions.

• Find a Doctor, Provider, or Facility
• Telehealth and Telemedicine help connect you to care via telephone, email, or video chat
• Estimate Medical Costs to help plan for common treatments and procedures

Care Management with Wellframe^®

We’re here to help manage your loved one’s health by providing personalized support and guidance. By partnering with Wellframe, eligible members can receive support and care at no additional cost.

• Access a care management team, including registered dieticians, nurses, social workers and health advocates, to get answers you need and reach your health goals
• Directly connect and text with an Excellus BCBS care manager for guidance and answers

Have Questions? Call Member Care Management or learn how to get started with the Wellframe app.

Note: To register for Wellframe, you will need to enter an access code and Excellus BCBS member ID when prompted.

Medication Awareness

Learn More about your loved one's medications to make informed decisions about their healthcare.

• Learn about the importance of taking medications as directed
• Save yourself a trip to the pharmacy by signing up for prescription home delivery**
  **Available to eligible members

Advance Care Planning

Advance Care Planning is a process for planning for future medical care in case you are unable to make your own decisions.

• All adults 18 and older should have a conversation with loved ones and complete a Health Care Proxy.
• Individuals with advanced illness, including advanced frailty, should talk with a trusted physician, NP or PA to complete a MOLST, a set of medical orders that must be followed in all settings.