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Customer Care
Speak with one of our Medicare Customer Care Advocates toll-free. This is a dedicated line staffed by individuals to handle all your questions, including prescription-related questions.
- Call: 1-877-883-9577 (TTY 711)
- Hours: 8 a.m. to 8 p.m. Monday - Friday. From Oct. 1 to Mar. 31, representatives will be available seven days a week from 8 a.m. to 8 p.m.
Billing and Payment
Learn about convenient bill pay options.
- For billing questions or to pay by phone, please call us at 1-877-883-9577 (TTY 711)
- Hours: 8 a.m. to 6 p.m. Monday - Friday
Nurse Call Line
Our registered Nurses can provide you with education on health care questions.
- Call: 1-877-222-1240 (TTY 711)
- Hours: 24 hours a day, 7 days a week.
Member Care Management
Our team can help you understand your condition, treatment options, and the importance of following your doctor's plan.
- Call: 1-877-222-1240 (TTY 711)
- Hours: 8 a.m. - 4:30 p.m. Monday - Friday
Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_9775_C.
This page last updated 10-01-2023.
