TruHearing® Hearing Benefits
Your Excellus BlueCross BlueShield hearing aid benefit provides you with high-quality hearing aids and local professional care at a fraction of the cost.
Hearing Aid Coverage
Most health plans—including traditional Medicare—don’t offer a hearing aid benefit, leaving you to pay $3,000–$4,000 per hearing aid on the retail market.
Through our partnership with TruHearing®, you have access to their network of audiologists and hearing aid providers, plus coverage for up to two hearing aids per year (provided by an in-network TruHearing provider).
Note: Benefits and features listed below are for Medicare Advantage members. For Dual Special Needs Plan (D-SNP) members, log in to your online account to learn more.
What it Costs
Routine Hearing Exam - $0 exam copay
Scheduled by TruHearing and performed by a TruHearing provider.
TruHearing Advanced Hearing Aid - $499 copay per aid
Features 32 channels / 6 programs / 8 styles
TruHearing Premium Hearing Aid - $799 copay per aid
Features 48 channels / 6 programs / 11 styles
Rechargeable battery option available on select styles for an additional $50 per hearing aid.
What it Costs
Yearly Routine Hearing Exam - $0 exam copay
Scheduled by TruHearing and performed by a TruHearing provider.
TruHearing Standard Aids - $0 copay
Technology from top hearing aid manufacturers.
What's Included
- Comprehensive hearing exam with 1-year of follow up visits*
- 60-day trial*
- 3-year extended warranty for repairs and one-time loss and damage replacement
- 80 free batteries per aid included with non-rechargeable models
Hearing Aid Features
All TruHearing hearing aids feature
- Smartphone compatibility**
- Latest technology for a more natural hearing experience
- High performance in noisy situations
- 2.4 GHz wireless connectivity
- 6 programs
- Up to 11 styles in a variety of colors
* Follow-up visits must be used within one year after the date of initial purchase. Sixty-day trial and hearing aid returns, repairs, and replacements subject to provider and manufacturer fees. For questions regarding fees, contact TruHearing customer service.
** Hearing aids connect directly to iPhone®, iPad®, and iPod® Touch devices. Connectivity is also available on many Android phones with the use of a phone clip accessory.
What's Included
- Comprehensive hearing exam with 1-year of follow up visits**
- 60-day trial**
- 3-year extended warranty for repairs and one-time loss and damage replacement
- 80 free batteries per aid included with non-rechargeable models
Personalized Care
- Guidance and assistance from a dedicated TruHearing Consultant
- Local, professional care from an accredited provider in your area
- Hearing solutions for virtually every type of hearing loss
* Benefit is limited to TruHearing’s Standard Aids and a limited formulary of hearing aids from major manufacturers, as determined by TruHearing. Benefit does not include or cover any of the following: ear molds, hearing aid accessories, additional provider visits, additional batteries, hearing aids that are not TruHearing Standard Aids or hearing aids that are not in the Formulary, costs associated with loss and warranty claims, and costs associated with excluded items.
** Follow-up visits must be used within one year after the date of initial purchase. Sixty-day trial and hearing aid returns, repairs, and replacements subject to provider and manufacturer fees. For questions regarding fees, contact TruHearing customer service.
Screening for Hearing Loss
Think you might have hearing loss? Check your hearing now - it’s free!
Using Your Hearing Benefit
- Call TruHearing
1-855-205-5519 (TTY 711) Monday - Friday: 8 a.m. to 9 p.m. ET - Schedule a hearing exam
- Order your hearing aid
- Return for a fitting
- Call TruHearing
1-888-992-9951 (TTY 711) Monday - Friday: 8 a.m. to 9 p.m. ET - Schedule a hearing exam
- Order your hearing aid
- Return for a fitting
TruHearing - Scripts and Styles
Content to set dsnp or non-dsnp class visible
Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_9775_M.
This page last updated 10-01-2023.
