We now use two-factor authentication to help improve the security of your member information online. When you want to log in to ExcellusBCBS.com using a new device, you’ll need to provide two pieces of information—your password and the one-time verification code that’s sent to your email address that we have on file. You can choose to remember your device, so you won’t be asked for a verification code the next time you log in from that device.
There are several reasons why we might ask you to reconfirm your identity:
- You’re on a new device or one you haven’t trusted with us before
- You’re browsing in private or incognito mode
- You’re using a different browser from the one you used to log in last time
- You recently cleared your browser’s cookies