We now use two-factor authentication to help improve the security of your member information online. When you want to log in to ExcellusBCBS.com using a new device, you’ll need to provide two pieces of information—your password and the one-time verification code that’s sent to your email address that we have on file. You can choose to remember your device, so you won’t be asked for a verification code the next time you log in from that device.

There are several reasons why we might ask you to reconfirm your identity:

• You’re on a new device or one you haven’t trusted with us before
• You’re browsing in private or incognito mode
• You’re using a different browser from the one you used to log in last time
• You recently cleared your browser’s cookies